Fleet Support Coordinator
🌟 The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.
🎬 Key Responsibilities
· Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
· Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
· Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
· Liaise with customers on vehicle status, maintenance schedules, and repairs.
· Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
· Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
· Maintain accurate records of fleet movements, repairs, and service costs.
· Actively promote a safe work environment by reporting hazards, incidents, and near-misses.
🕵 What We Are Looking For
Skills & Experience & Behaviours
· Prior Customer Service or Call Centre experience
· Strong understanding of fleet management, vehicle maintenance, and workshop operations.
· Familiarity with SAP systems and customer service operations in a logistics environment.
· Experience in a customer-focused role within the vehicle maintenance or aviation sector.
· Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
· Proactive, self-motivated, and able to prioritise tasks effectively.
· A team player with strong communication and problem-solving skills.
· Customer-focused with a detail-oriented and professional approach.
❤️ Why You Will Love Working With Us
· Competitive salary and benefits package.
· Career progression opportunities within a growing company.
· A dynamic, team-focused work environment that values safety and quality service.
❤️ What We Offer
· 6% employer pension contribution.
· 3x salary Life Assurance.
· Private Medical coverage.
· Employee Assistance Programme (EAP).
🌍 About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.
✅ Apply Now Submit your CV and cover letter today to join our dynamic team!
📆 Working Hours/Shift Pattern • Split Day & Night Shifts:
Week 1 – days 0530-1730 or 0600-1800
Week 2 – Nights 1730-0530 or 1800-0600
Week 3 – days 0530-1730 or 0600-1800
Week 4 – Nights 1730-0530 or 1800-0600