Operational Supervisor - Heathrow

Operational Supervisor – TCR

🌟 The Opportunity
Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence.

🎮 Key Responsibilities
• Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized.
• Efficiently allocate jobs to technicians using the SAP application.
• Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors.
• Ensure ISO procedures are followed and workshop excellence reports are completed.
• Manage tooling and equipment, including maintaining records for calibration and registration.
• Prepare customer quotes based on Service Level Agreements (SLAs).
• Conduct yard checks and maintain an accurate whiteboard with job status updates.
• Ensure parts are ordered and allocated to jobs efficiently.
• Complete and send daily status reports to customers.
• Investigate accidents, incidents, or near-misses and report findings.
• Oversee job updates, ensuring quality checks are completed and signed off.
• Ensure equipment checks are completed for forklift trucks, ladders, and other tools.
• Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date.
• Report under performing staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions.
• Carry out other reasonable duties as required by the operation.

🧐 What We Are Looking For
Skills & Experience & Behaviours
• Supervisory experience in a customer-focused, operational environment (essential).
• Strong communication and organizational skills.
• Good IT skills and understanding of workshop procedures.
• Understanding of motor mechanics and vehicle maintenance.
• Knowledge of health and safety regulations.
• Customer-oriented with a service delivery focus.
• Ability to quickly assess and resolve problems.
• Flexible, adaptable, and team-oriented.
• Level 3 Motor Mechanics qualification (required); HGV qualification (desirable).

❤️ Why You Will Love Working With Us
• Competitive salary and benefits package.
• Career development opportunities in a growing company.
• A dynamic, team-focused work environment that values safety and continuous improvement.

❤️ What We Offer
• 6% employer pension contribution.
• 3x salary Life Assurance.
• Private Medical coverage.
• Employee Assistance Programme (EAP).

🌍 About Us
TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do.

✅ Apply Now
Submit your CV and cover letter today to join our dynamic team!

🗓Working Hours/Shift Pattern
4 on 4 off day shifts based out of our Heathrow Facility