Service Manager - Changi Airport

in Singapore

;

Service Manager - Changi Airport

About the position:

Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.

Your responsibilities and deliverables:

  • Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

  • Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

  • Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

  • Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

  • Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

  • Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

 

Your profile:

  • Bachelor's degree in Business Administration, Engineering, or related field.

  • Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

  • Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

  • Excellent organizational abilities and attention to detail.

  • Analytical mindset with the ability to use data-driven insights to make strategic decisions.

  • Effective communication skills, both written and verbal.

 

Benefits:

  • Competitive salary and benefits package.

  • Opportunities for professional development and career growth.

  • Collaborative and innovative work environment.

  • Access to cutting-edge technology and tools to enhance productivity.

  • Make a meaningful impact on our service operations and customer satisfaction levels.

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