Service Manager - Changi Airport
About the position:
Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.
Your responsibilities and deliverables:
Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.
Manage a team of technicians and service personnel, providing guidance, support, and training as needed.
Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.
Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.
Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.
Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.
Your profile:
Bachelor's degree in Business Administration, Engineering, or related field.
Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.
Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
Excellent organizational abilities and attention to detail.
Analytical mindset with the ability to use data-driven insights to make strategic decisions.
Effective communication skills, both written and verbal.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
Collaborative and innovative work environment.
Access to cutting-edge technology and tools to enhance productivity.
Make a meaningful impact on our service operations and customer satisfaction levels.